Shipping policy

At Vicitne, we aim to deliver your orders quickly, securely, and efficiently. Please review our Shipping Policy below to understand how we handle processing, delivery times, shipping fees, international orders, and more.

Processing Time

  • All orders are processed within 3 business days (excluding weekends and public holidays) after receiving full payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

  • Once processed, orders typically arrive within 7–12 business days.

  • Delivery times may vary depending on:

    • Shipping destination

    • Courier logistics or delays

    • Weather disruptions or unforeseen events

While we strive to meet delivery estimates, please note that actual delivery times may sometimes exceed expectations due to factors beyond our control.

Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on your delivery location and chosen shipping method.

  • We partner with reliable and reputable couriers to ensure safe and timely delivery of your Vicitne order.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a direct link to monitor your shipment.

  • Please allow up to 48 hours for tracking updates to appear after the order has shipped.

International Shipping

  • Vicitne currently offers shipping to select international destinations.

  • International customers are responsible for customs duties, import taxes, or fees imposed by their country’s regulations. These are not included in our shipping charges and must be paid separately by the recipient.

Shipping Delays & Disruptions

While we make every effort to meet delivery timelines, Vicitne is not liable for delays caused by:

  • Courier delays

  • Customs inspections

  • Natural disasters

  • Political events or trade restrictions

If your order is significantly delayed, please reach out to our support team for assistance.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate at checkout.
Vicitne is not responsible for orders lost, delayed, or returned due to:

  • Incorrect or incomplete addresses

  • Missing apartment, suite, or unit numbers

If a package is returned due to an address error, customers are responsible for any reshipping fees.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at victine009@gmail.com as soon as possible.

We will:

  • Open a claim with the shipping carrier

  • Investigate and resolve the issue quickly

  • Offer a replacement or store credit where appropriate (depending on carrier investigation outcome)

Refused or Unclaimed Deliveries

If a package is refused or unclaimed and returned to Vicitne, additional shipping or restocking fees may apply.

Questions or Concerns?

For any shipping-related inquiries, feel free to reach out to our support team:
victine009@gmail.com

We’re here to make sure your Vicitne experience is smooth from checkout to delivery.